Front Desk Sales Associate

Employment Type

: Full-Time

Industry

: Miscellaneous



Overview

What We'll Accomplish Together

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
  • What it Takes to Succeed

    Education, Skills and Training

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.
  • Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.
  • Availability

  • Must have a flexible availability
  • Normal operating hours are from 8:00 am to 10:00 pm Monday through Friday; 8:00 am to 6pm Saturday, and 10:00 am to 8:00 pm Sunday
  • Shifts vary based on the operational requirements of the Spa
  • Position Type

  • Full Time (preferred)
  • Part Time
  • Salary

  • Hourly plus Commission 
  • Required Experience

  • Customer Service
  • Sales (plus!)
  • Benefits

  • Free membership at Massage Envy
  • Free earned massages or facials
  • Discounts on all services and retail
  • Full time & part time positions available
  • FLEXIBLE SHIFTS
  • Health insurance to eligible employees
  • Opportunities for growth

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